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Sr. Customer Service Associate - Adel, IA
ADEL IA 50003
Category: Banking
  • Your pay will be discussed at your interview

Job code: lhw-e0-88396355

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Lincoln Savings Bank

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  Job posted:   Tue Apr 17, 2018
  Distance to work:   ? miles
  1 Views, 0 Applications  
Sr. Customer Service Associate - Adel, IA
Duties and Responsibilities
1. Performs basic teller transactions using own judgment regarding the validity of transactions presented including: Night drop, mail, change orders, drawer balancing, coin and currency maintenance, and stop payments.
2. Understands and utilizes frontline technology and core system information screens insuring a high level of confidentiality in regards to client account information.
3. Assists in the training and scheduling of the frontline staff (maintaining proper coverage at all times), helps with complex transactions, sensitive client issues, and balancing difficulties.
4. Plans and estimates frequency of cash/currency ordering. Handles negative charge off accounts and recoveries
5. Services and balances the ATM and coin machine. Completes the Log of Negotiable Instruments and Currency Transaction Reporting (CTR) documents.
6. Opens and closes the branch location and routinely checks branch security equipment as defined by branch/corporate Management teams.
7. Develops potential referrals and sales of bank products and services via personal and professional contacts.
8. Represents the bank in a positive light in all professional duties and participates in civic and community affairs, functions, and organizations promoting a positive involved "community image" for the bank.
9. Performs other duties and responsibilities as defined by Management.
Necessary Skills and Attributes
Previous banking experience preferred
Previous retail and cash handling experience preferred
Task oriented and diplomatic
Outstanding problem-solving skills
Must be patient and conscientious
Detail oriented with a focus on accuracy
Enjoys being creative and has an enthusiastic attitude
*Full Time/Part Time:* Full Time
*Salary Range:* -Commensurate with experience
*Business Unit:* Bank
*Location:* Adel, IA 50003

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