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Operations Analyst
Category: Manufacturing
  • We need you for Contract
  • This job pays $18.04 - $22.02 per hour per
  • You will need 0 Years years experience
  • **job details: **
    + industry: Professional, Scientific, and Technical Services
    + reference: 432720
    + questions: 704.972.3770.

Job code: lhw-e0-90661519

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  Job posted:   Thu Jun 7, 2018
  Distance to work:   ? miles
  1 Views, 0 Applications  
Operations Analyst
Operations Analyst

job description**

Operations Analyst

job summary:

Randstad Professionals have an excellent opportunity with a Major Financial Institution in Des Monies, IA.

Research Remediation Analyst / Operations Analyst


Advanced level Excel Skills

**Job Duties:**

+ Responds to and researches and resolves escalated inquiries and complaints requiring special handling and that may have been forwarded by mgmt committee members, agencies, and/or senior business leaders.

+ This may include a review of in-process, closed or cancelled single loan/credit exceptions, applications, claims, files and/or on-line transactions, etc., individually or in aggregate, to determine if processes/documents are in compliance with internal company requirements, contractual terms/conditions, insurer guidelines, investor requirements and/or government regulations or to perform remediation activities.

+ Performs intake to determine appropriate course of action, conducting investigative steps to fully identify the issues, researching product information, terms, conditions, contracts, etc., creating correspondence as needed, processing complex and/or corrective transactions on-line (including monetary and non-monetary actions).

+ Communicates with others (including customers, merchants, clients, executives, agencies, regulators, bankers) to ensure resolution/negotiation of sensitive and/or time-critical matters.

+ May serve as an intermediary to resolve disputed matters; negotiates and enacts settlements.

+ For transactions identified with material deficiencies, provides feedback to internal and external customers, including identification of fraud red flags and inconsistencies.

+ Analyzes transaction quality/deficiencies, risks, and offsets and recommends solutions.

+ Has similar authorities as first tier supervisors to make override decisions; refers recommendations exceeding authority levels and/or items unable to meet resolution to management for review.

location: West Des Moines, Iowa

job type: Contract

salary: $18.04 - 22.02 per hour

work hours: 8 to 5

education: Bachelor's degree

experience: 0 Years


+ Other duties include project work related to process improvements, performance of ongoing reviews as needed.

+ Typically generates reports and summarizes results.

+ Typically performs team leadership, provides work direction.

+ Acts as a mentor to lower level team members; may assist with their development.: 5+ years experience with customer contact in financial services environment or 4+ years experience in one or more of the following: operations, underwriting, or quality assurance



Click to Apply

skills: Banking Operations

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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