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Customer Support Specialist (2nd Shift)
PELLA IA 50219
Category: Other
  • Your pay will be discussed at your interview

Job code: lhw-e0-85757020

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  Job posted:   Tue Mar 13, 2018
  Distance to work:   ? miles
  1 Views, 0 Applications  
Customer Support Specialist (2nd Shift)
You're not likely to find another company like Vermeer. Our people are from all walks of life in locations around the world, rolling up our sleeves and getting tough work done every day. Together. We're a family-owned and operated company with an unmatched culture, one that is built on the belief that every Vermeer team member has real, personal impact - on our people, our customers and our world. Whoever you are and where you are in your career, Vermeer helps you be Equipped to Do MoreTM.Job SummaryThe Customer Support Specialist manages daily communication (written and verbal) with external and internal customers at the Global Support Center. This position assists with quality and reliability processes surrounding parts orders, service, and support issues contained in technical publications such as owner/operator/parts manuals or within other types of "knowledge base" solutions. This role reviews communication and training materials to support the dealer organization with consumer knowledge and product utilization.Essential Duties and Responsibilities include the following. Other duties may be assigned.1. Provide customer service excellence direction to all departments through regular dialogue and feedback with dealers and customer along with documenting the interaction.2. Support new model launch in designated product groups, and ensure the integrity of shared data while providing timely customer support.3. Create standard processes to support the business metrics, system requirements, and customer needs.4. Track and review information relating to customer communication by accurately entering details into an electronic system.5. Assist the technical documentation team in identifying and correcting parts manuals.Education and/or Experience- Minimum of high school degree or equivalent is required with 3 years experience; an Associate's degree with 1-2 years' experience, highly preferred.- Previous customer service experience and mechanical and/or systems experience preferred.Other Skills and Abilities- Ability to provide informative and professional assistance when working with the public/customers and co-workers.- Ability to maintain positive interpersonal relationships, which encourage openness with customers and peers; ability to develop interpersonal relationships with co-workers, staff, clients and the community to meet or exceed expectations.- Demonstration of excellent written and verbal communication skills.- Demonstration of attention to detail and a high sense of accuracy; ability to create accurate, professional and error-free documents; ability to type and enter data accurately.- Demonstration of strong organizational skills; ability to work effectively under extreme stress; ability to coordinate multiple projects simultaneously.- Ability to be flexible, work under pressure, and manage confrontation in high pressure situations; ability to change priorities to meet customer demand; ability to break down complex situations into smaller, manageable, actionable pieces. This position does support global customers and may require flexible hours to meet an anticipated 24 hours/six days a week demand.TravelUp to 5% domestic and/or international travel by car or plane may be required.*LI-DD1All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability or veteran status.

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