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Customer Care Specialist - #221912
Category: Banking
  • Your pay will be discussed at your interview

Job code: lhw-e0-90660727

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Principal Financial Group

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  Job posted:   Thu Jun 7, 2018
  Distance to work:   ? miles
  1 Views, 0 Applications  
Customer Care Specialist - #221912

Job Area: Customer ServiceBusiness Area: Individual LifeLocation: IA - Des MoinesCareer Category: Recent College Graduate,Experienced ProfessionalFull/Part Time: Full-TimeRegular/Temporary: RegularDate Posted: 2018-06-05


As a Customer Care Specialist on our Individual Life Insurance team, you will be responsible to provide a high level of value and service by handling inbound contacts from internal and external customers, applying a variety of skills and competencies, and meeting the demands of challenging products and changing procedures. In addition, you will be a contact for advisors and their staff for post-sale service on existing policies. Respond promptly and accurately to inquiries regarding policy changes, contractual options, actively coordinate resolution of advisor requests with other areas of the company, and handle some complex casework.


+ Required: High school diploma or equivalent, plus 2-4 years related work experience.

+ Preferred Associates degree or 2-4 years related experience.

+ Must exhibit strong telephone skills, quick and sound judgment, accurate and precise communication, and maintain strict confidentiality guidelines required.

+ Requires strong computer skills and ability to gain knowledge of business unit products and processes, while navigating multiple systems.

+ Must be self-motivated, accept challenges, able to work in a team, able to multi-task in a fast-paced environment, with high accuracy, and within acceptable turnaround times, take risks, adapt to consistent change, and be results oriented.

+ Must exhibit the ability to prioritize work and maintain service standards in the face of peak times, heavy workloads, and frequent interruptions.

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Work Hours

Candidates must be willing and able to work an assigned shift during the hours of 7AM-6PM CST. Willing to consider a part time, work from home, or other flexible schedule option(s) for the right candidate.

Visa Sponsorship

This position is not eligible for sponsorship for work authorization by Principal. Therefore, if you will require sponsorship for work authorization now or in the future, we cannot consider your application at this time.

Job Level

Willing to consider at a higher level based on experience.


This position will be based in our Des Moines, IA location. May consider work remote with proven remote work experience.

Contact Center

In this position, you will be responsible for taking inbound calls and must be able to sit for extended periods of time wearing a telephone headset.


Principal is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, gender identity, gender expression, pregnancy, national origin, citizenship status, disability, genetic characteristics, sexual orientation, marital status, domestic partner status, military status, protected veteran status, disability status or any other characteristic protected by law.

Interview Details

What's next? Innovation at its finest. We'll review your application and if you're selected for an interview, you'll receive an invite for an On-Demand Video interview. Haven't done that before, don't worry. We've got all the tips and tricks available to help you be successful. With an On-Demand Video Interview, you can add your own flair and personality - at your pace. Be sure to check your email frequently. We'll communicate our decisions through the email address used on your online profile. If you receive an email from Principal Talent Team, you've been selected to begin your video interview and have a set time to submit once you log in.

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