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Business Systems Analyst
DES MOINES IA 50312
Category: Other
  • Your pay will be discussed at your interview

Job code: lhw-e0-89760912

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Robert Half Technology

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Summary

  Job posted:   Thu May 17, 2018
  Distance to work:   ? miles
       
  1 Views, 0 Applications  
 
Business Systems Analyst
Robert Half Technology has an immediate need for Call Center Application Analyst. This role will play a crucial role for a national call center. This role will provide problem-solving, technical architecture and support/administration for the clients Contact Center system. This position will be accountable for identifying how key business changes may impact the implementation and supported technical solutions across the organization. Key responsibilities will include the following: Subject Matter Expert
* Understand all features of the system and how to utilize any given feature going forward.
* Ensure we're effectively leveraging licensed technology, and adjust licensing/product mix as appropriate to achieve ROI.
* Drive and maintain the Contact Center roadmap in entirety Release Manager
* Understanding all new features being released, associated benefits, and potential impacts.
* Understanding changes to existing features, associated implications and potential impacts to users and ecosystem
* Coordinate and ensure appropriate testing for each release Incident Manager
* Manage and facilitate all incidents from Priority 1 to Priority 4
* Manage day-to-day operational and tactical aspects of multiple projects or requests.
* Resolve incidents
* Support of Preneed IVR, working with New Requests/Builds
* This includes collaborating on solutions, building new outbound and inbound campaigns, IVR scripts, managing the dialer, building dashboard and custom reports, planning new campaigns for various lines of business(LOB), eliciting and defining new business requirements, implementing solutions, etc. as related to Contact Center Trainer
* Train CSR's and supervisors in use of the solution and define and document best practices. QUALIFICATIONS
* >2 years of experience in supporting Contact Center system(s).
* Good communication, teamwork and general consulting skills.
* Ability to work in a fast-paced environment.
**Technology doesn't change the world. People do.**
As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.
**Leader among IT staffing agencies**
The intersection of technology and people -- it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.
We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.
Apply for this job now or contact our branch office at 888.674.2094 to learn more about this position.
All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
2018 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.
By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.
*Req ID:* 01500-0010445638
*Functional Role:* Business Analyst
*Country:* USA
*State:* IA
*City:* DES MOINES
*Postal Code:* 50309-3616
*Compensation:* DOE
*Requirements:* Call Center

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